buyWhen to contact us
Contact support for non-delivery, inaccessible credentials at delivery, missing expressly included email or 2FA access, an incorrect quantity, or another material mismatch with the listing. Include the order reference and a brief description. Never include passwords, tokens, recovery codes or seed phrases.
How we resolve problems
We investigate against the description and delivery record, then offer correction, an equivalent replacement with your agreement, or a refund as appropriate. A remedy imposed by applicable law takes priority. Report issues promptly while evidence is available; a short reporting window is not used to erase statutory rights.
Cancellation and delays
For an unpaid order, do not pay the invoice. For a paid order that has not been delivered, request cancellation promptly; support will check whether supply has started and explain any applicable rights before acting. If we fail to deliver within the agreed window, you can request the remedy available under applicable law, including cancellation and refund where required. A rejected paid order is refunded.
After delivery
A change of mind after usable digital access has been supplied does not automatically create a voluntary refund entitlement. This does not exclude any applicable cooling-off, withdrawal, conformity or other mandatory rights. We do not rely on these terms alone to waive such rights. A later platform restriction is not in itself proof of a defect at delivery, but we will review evidence of a pre-existing issue, misleading description or another valid claim.
Crypto refunds
An approved refund is based on the affected USD purchase amount, including any amounts legally refundable. Support confirms the refund asset, supported network, conversion basis and destination with you before sending. We do not silently subtract a restocking fee. For a seller-caused error, we bear our refund-transfer fee. Wrong-network or wrong-address transfers may be technically unrecoverable; we investigate rather than promise recovery. Blockchain finality does not replace this policy.
No blanket exclusions
There is no “all sales final” rule for non-delivery or defective supply, and no forced store credit where a monetary refund is legally due. Statutory rights take priority over this policy. Contact support@buysocialstore.com.